Customer Quality Engineer

Consider joining the Pennex family as a Customer Quality Engineer at our Leetonia, OH location.  The Customer Quality Engineer plans, coordinates, and supports the quality management system to ensure extruded and fabricated products consistently meet established quality standards and customer requirements. Serving as a key liaison between customers and internal manufacturing teams, this role leads the investigation and resolution of customer quality concerns, including root cause analysis and corrective actions. The Customer Quality Engineer partners closely with Quality, Engineering, and Operations to improve manufacturing processes, reduce defects, prevent recurrence, and drive continuous improvement while strengthening customer satisfaction and confidence.

• Serves as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.
• Manages all aspects of the customer response process internally to ensure timely response, containment, root cause analysis and corrective and preventive actions.  
• Manages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics.
• Directs all product returned material authorization (RMA) activities, MRP systems in conjunction with the Sales, Operations, customer service and shipping areas.
• Collaborate with sub-suppliers/outside processors to establish customer requirements and ensure FTQ.
• Manages sub-supplier quality through audits, scorecards and corrective actions.
• Provide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.
• Supports ISO and IATF certification, internal audits and compliance activity and complete tasks to support quality management system (QMS).
• Uses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.
• Supports PFMEA and CP modifications and read across based on lessons learnt.
• Supports annual PPAP documentation per customer requirements as needed.
• Directs inspection and testing activities to ensure continuous compliance of products to specifications.
• Ensures customer requirements are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews.
• Performs other duties as assigned.

Education:

• Bachelor's degree (B. S./B. A.) in a related technical field from four-year college or university

Experience: 

• Five or more years of Quality Engineer experience in Automotive / Manufacturing company or equivalent combination of education and experience.
• Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.
• Direct customer collaboration or supplier management is a plus.

Required Skills/Abilities:

• Ability to read, analyze, and interpret customer prints, GD&T, technical standards, and legal documents.
• Ability to respond promptly, concisely and diplomatically to common inquiries or complaints from customers, regulatory agencies, internal stakeholders.
• Ability to effectively analyze data, draw conclusions and present information to management, customers, employees or suppliers.
• Ability to apply advanced mathematical concepts including Statistical methods, Lean manufacturing principles, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to define problems, collect data, determine root cause and collaborate on effective corrective actions and meet deadlines.
• Ability to collaborate with range of internal stakeholders, resolve conflicts and establish best practices.
• Leverages AI tools to optimize workflows and drive daily productivity.
• Must be able to pass pre-employment physical and drug screen.
• Must be eligible to work in the United States, visa sponsorships are not available; OPT/CPT is not eligible for this role.
• Regular attendance required.

Perks of the Job  

• Medical, dental and vision insurance  
• Disability and life insurance  
• 401(k) with matching contribution  
• Generous allotment of paid vacation and paid holidays  
• Competitive wages plus performance-based bonus opportunities  
• Employee Assistance Program (EAP)  
• Ongoing training and professional development  
• Ample opportunity for career growth and advancement  
• Relocation package may be available  

Why Our People Love Working Here

• Purpose-driven, friendly, open, and respectful culture  
• Shared core values of safety, integrity, caring, and growth  
• Tuition reimbursement  
• Employee discount program with hundreds of partner brands  
• Wellness incentive program  
• Regular employee celebrations and events  

Who We Are 

Founded nearly half a century ago, Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we’re proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution. 

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.   

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex may be the perfect place for you to grow your career. To learn more, please visit Pennex.com or check out other opportunities within the MX Holdings family of companies at MXHoldings.com. 

Our Commitment to Inclusion 

We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status. MX Holdings and our family of brands, including Metal Exchange and Pennex, are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email pennexrecruiter@pennex.com.  

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

 Confidentiality Agreement Required: Yes