Inside Sales Account Manager - Automotive

Consider joining the Pennex family as an Inside Sales Account Manager at our Leetonia, OH location.  The Inside Sales Account Manager is responsible for managing the inside sales process and driving outstanding, proactive customer service for an assigned group of accounts.  The Inside Sales Account Manager will accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing current organizational processes and systems and applying resourcefulness and strong attention to detail. This position is the primary point of customer contact within the organization for the customer and will answer customer questions concerning orders, products and Pennex services. 

Essential Duties and Responsibilities: 

• Relationship management through constant proactive customer contact, serve as primary contact for all communication with customers on issues relating to orders, pricing, delivery, status and assist with credit issues.  Utilize and direct all resources of the company (quality, operations and logistics) to assure a successful partnership.
• Acting backup to commercial or automotive counterpart when necessary.
• Actively engage in the problem-solving process with Customer and internal Pennex resources when issues arise. Assume responsibility for providing prompt, detailed and actionable information related to all phases of customer service.
• Ensure up-to-date, accurate customer records including orders, acknowledgements, contacts, reports, Epics entries, Microsoft Dynamics. Prior SAP experience is a plus.
• Enters customer orders into system to meet customer requirement dates and assure accuracy, consults with operations on extrusion and delivery dates and prints and sends customer acknowledgements. Contacts customer regarding any discrepancies with the initial orders and communicates potential issues or on time delivery and status.
• Coordinates with Materials Manager, Inside Sales Manager, Extrusion Manager, Scheduler/Planner, Fabrication Manager and Shipping Supervisor on customer orders and shipment plans. Checks order status for customers in order to ensure on-time delivery and issues and delays are communicated in a proactive timely manner for resolution.
• Monitors and tracks order via the open order report and escalate any discrepancies.
• Attends relevant plant meetings to include S&OP, Customer Complaint Notification (CCN) meetings, and shipping touch points.
• Handles conversations with customers regarding complaints and begins CCN process and enters complaints into the PQM system.  Forwards complaint information to Quality Manager, Inside Sales Manager, or Technical Manager.
• Checks inventory weekly against open orders.
• Performs other duties as assigned.

Education 

• High school diploma or equivalent
• Bachelor’s degree preferred.

 Experience 

• 3 to 5 years of related experience required. (manufacturing automotive/business to business sales/account management.)
• Must have automotive manufacturing experience. 

 Other Required Knowledge, Skills, and Abilities       

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Must be able to pass pre-employment physical and drug screen
• Must be eligible to work in the United States, visa sponsorships are not available.

Perks of the Job: 

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with robust matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Opportunity for career growth and advancement

Why Our People Love Working Here:

• Purpose-driven, friendly, open and respectful culture
• Shared core values of safety, caring, integrity and growth
• Employee discount program with hundreds of partner brands
• Up to $5000 tuition reimbursement
• Wellness incentive program

Who We Are: Founded nearly half a century ago, Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we’re proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.  

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Caring. Integrity. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.  

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex may be the perfect place for you to grow your career. To learn more, please visit PennexAluminum.com or check out other opportunities within the Metal Exchange family of companies at MetalExchangeCorp.com. 

Our Commitment to Inclusion: We welcome people of different backgrounds, abilities and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. Metal Exchange and its family of brands are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email pennexrecruiter@pennex.com. 

Qualified Applicants must be legally authorized for employment in the Unites States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.